No Game - No tablet

Bought a Mobicell tablet via GameOnline on 21 June 2018. Worked well until apps started crashing one by one towards end July. Called Game and Mobicell and was advised that the software was outdated and need to return the tablet to Game to send to Mobicell as only mobicell can update the software.

Booked the tablet in at Game Brooklyn on 3 August. Received sms on 20 August that tablet returned from repairs and ready for collection. As I was out of town asked my retired parents if they would do me a favour and collect. They went on the same day and was told at Game (Brooklyn) that the tablet was not in store. It was still en route to Mobicell. I called the store manager, Mr JP and he confirmed that the tablet was still en route to Mobicell and the sms was sent in error. I asked him about compensation for my parents for inconvenience, parking and petrol. We agreed on R200 compensation, whether in voucher or whatever and I was happy with that.

Received sms on 23 August that tablet is booked in again for repair.

Received sms today, 6 Sept that tablet is ready for collection. I go through and after about 20 minutes wait the clerk appears with the tablet. On opening, we find the screen is damaged. Looks like glue or something that wasn't there when I booked in the tablet.

The clerk calls Mr. JP who sends a 2nd in charge. Did not get his name but most arrogant and unhelpful man. The tablet is now re-booked for further repairs.

I have been without tablet since 3 August (actually because the software was outdated I could not use it since end July).

I have made peace that Game Brooklyn has ****** this tablet from me. They have made fools of my parents and me. I have wasted so much time and petrol it is not worth going back for it anymore. Once fixed, Mr JP can do with this tablet what his heart desires. I will purchase a new tablet elsewhere and have written off that money, plus the additional time, petrol and parking as a dead loss.