No Feedback - No Delivery! Black Friday ****

Ive been trying very unsuccessfully to get assistance on an online order. The requested copy of ID was sent as well as proof of payment on Friday, Tuesday and again today and yet the order is still on hold. Today is Thursday. Tomorrow will be a week since placing my order and it still displays as on hold. I have sent emails to 3 addresses, spoken to your head office twice, opened 2 suporrt tickets, posted a facebook complaint, sent a message with my details on facebook and promised by numerous people (at headoffice and on facebook) they would get back to me. Still nothing???? What do I need to do to get some help? This is ridiculous. If there is a stock issue let us know. Say something from crying in a bucket! Game was quick to take my money but does not even respond as to where it is. At this stage its theft. Who takes your money for a week and then dosent even respond to numerous queries. Next time dont have black friday specials if you dont have the infrastructure and if you only have a limited number of units then only supply a limited number. Dont take peoples money when you dont even have stock!! I would appreciate a response!!