No Feedback from *********** departments

VERY DISAPPOINTED with the service, I reported ***** on my game account in January 2019. Submitted all required documents on the same day, numerous emails sent for feedback. After 3months I called the call centre, spoke to a very helpful lady who tried to assist. Due to incompetence of the relevant departments, no investigation was conducted on my account, I had to resend documents, till to date no feedback received from alldisputes and allat***** department. My card still blocked am told to wait. HOPING this complaint wont fall on death ears. complaint