No exchange for electronic items that are less than 6 months. Kitchen item not for business. Clean it open it and fix it yourself.

I must say we regret going to buy my stuff there. Im still terrified by the service we received from the store up to this day. Just when i thought we were done and we'll never ever got to that store again. Unfortunately the extension and the griller that we bought there are giving us problems and when got there we were told that we should have opened them and cleaned them to check the problem ourselves.

We were told that we can even email the head office if we like. To our surprize we were even given names to submit to that head office.

At First it was goods capturing which they refused to do because we wanted to take small items like groceries and small electronic items and come collect the bigger items the following day . Secondly they wanted us to go collect the refrigerator from the warehouse or else pay plus minus 300 for their driver to go collect and deliver to us even we said we staying 200 metres from the mall. Thirdly it was the Generator which we ended up cancelling because it took over 2 weeks for the store to collect from their other branch. The store wanted us to go collect it ourselves yet it was bought and invoiced from their branch ( chris hani).

Now the extension started tripping in less than 6 months of usage. The kenwood griller not working now. I've logged in the complain online as per store managers.

I was instructed to send pop which I did. It's been 3 days. Without a response except for that the matter has been escalated to the relevant people and they'll call me.

I see many people are complaining about poor service that the company renders to customers.

When we buy these things..tax is charged..insurance is covered for things such as electronics under warranty and im convinced such is deducted from us as consumers and your goods are giving us problems you don't wanna exchange or refund the customers.

Im very disappointed by the company that i admired so much and for so many years I used to buy my groceries in Sandton branch never seen such an attitude and poor service.