no exchange

I received a coffee machine as a gift that was bought at game key west krugersdorp. After using it not more than 3 times the steamer stop working. The person who bought the gift do not have the slip anymore.<br> As I went to game to exchange it for another one they refused because I do not have the slip and I explained to them it is a gift and I do not have one. They said they need to send it back to supplier and will fix it for me. Not being happy with the response I asked to speak to the manager. At first you can see she had no interest talking to me at all and did not want to hear any reason. I told her it is bran new and I do not want it to be fixed but I want a new one. She then sort of told me... I can be a **** and how would they know when it was bought. When I told her I will go to hello peter and put a complaint in, she said, by all means you can go and do it.<br> never was I so upset the way I was treated. As a regular customer of game, in the future I will rather drive a bit further and buy my needs from another retailer.<br> my issue is not resolved and I sit with a bran new broken coffee machine. If this is they way you treat customers soon or later no one will shop there anymore.