JT
Jennifer T

1 reviews | Active since May 2014

23 Nov 2015, 17:56

No discipline - idle, flirting staff.

We have been avid customers of Game stores, and since the incidents which we have experienced in the Kenilworth Mall, we feel uncomfortable visiting this store again.<br> My partner and I went there about 4 times in the last month and everytime we have had to deal with slack service, items issued that have pieces missing from the box etc.<br> There is a group of male employees who loaf around the entertainment section, joking and playing around. You need to call for assistance, which is greeted with a half hearted effort. However, the part that is intolerable is the inappropriate flirting, personal questions and such. When I returned with my partner, she felt too uncomfortable to join me in the section, however I was questioned about where she was by the store salesman. <br> I completely understand the need to be friendly and I am comfortable with a degree of fami****ity, but such behaviour makes us groan with regret. <br> Another employee sets a bad example with his shirt hanging out, his pants hanging low and shouting banter to his fellow employees.<br> I have never complained about customer service, but I thought I would bring it to your attention as this behavior has made us uncomfortable.

0
Replies (1)
Game
Game's reply25 Nov 2015, 07:03
Official
Hello JennJenn55,

We acknowledge receipt of your complaint with reference ***6.

Please accept my sincerest apologies for the actions of my staff members during your visit to the Store. This is definitely not the type of behaviour that we promote in the Store and it requires disciplinary action since it is in contradiction to our Company's core values and beliefs.

Thank you for the additional information provided and I can assure you this will be addressed with the whole team. We look forward having you in the store again soon and please call upon Senior Management should you feel uncomfortable in the store.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73