No delivery yet
I purchased a refrigerator at Game Canal Walk on the 15th December and was promised delivery in 7 to 8 days and I assumed it is business days and today is the 9th business and still no delivery. I am really disappointed as I was previously employed at game and they always had high standards.
The service at the store initially was pathetic as it took the consultant an hour to assist me, I really think they either need to employ more staff or send the staff for training.
I tried calling the Canal Walk branch to follow up on the delivery and I can never seem to get through, do they not have a queuing system? The line keeps saying busy or the call just cuts after it has rung a few times.
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Game's replyOfficial
18 Sept 2026, 12:21Hi there,
Thank you for taking the time to share your experience with us regarding your refrigerator purchase at our Canal Walk store.
We sincerely apologise for the delivery delays, the long wait for assistance in-store, and the difficulty you experienced when trying to reach the branch telephonically.
We attempted to contact you telephonically; however, although the call was answered, there was no response on the line.
Kindly let us know whether your complaint has since been attended to and resolved, or if you still require assistance from our side. We would be happy to assist further should the matter remain unresolved.
Kind regards,
Game HelloPeter Team
Thank you for taking the time to share your experience with us regarding your refrigerator purchase at our Canal Walk store.
We sincerely apologise for the delivery delays, the long wait for assistance in-store, and the difficulty you experienced when trying to reach the branch telephonically.
We attempted to contact you telephonically; however, although the call was answered, there was no response on the line.
Kindly let us know whether your complaint has since been attended to and resolved, or if you still require assistance from our side. We would be happy to assist further should the matter remain unresolved.
Kind regards,
Game HelloPeter Team
Game's reply18 Sept 2026, 12:21
Official
Hi there,
Thank you for taking the time to share your experience with us regarding your refrigerator purchase at our Canal Walk store.
We sincerely apologise for the delivery delays, the long wait for assistance in-store, and the difficulty you experienced when trying to reach the branch telephonically.
We attempted to contact you telephonically; however, although the call was answered, there was no response on the line.
Kindly let us know whether your complaint has since been attended to and resolved, or if you still require assistance from our side. We would be happy to assist further should the matter remain unresolved.
Kind regards,
Game HelloPeter Team
Thank you for taking the time to share your experience with us regarding your refrigerator purchase at our Canal Walk store.
We sincerely apologise for the delivery delays, the long wait for assistance in-store, and the difficulty you experienced when trying to reach the branch telephonically.
We attempted to contact you telephonically; however, although the call was answered, there was no response on the line.
Kindly let us know whether your complaint has since been attended to and resolved, or if you still require assistance from our side. We would be happy to assist further should the matter remain unresolved.
Kind regards,
Game HelloPeter Team