NO delivery or progress on online order for 2 weeks

I placed an order for a TV on 24/11/2017 with a delivery promise of 3-5 working days. It has now been 2 weeks and I am growing increasingly frustrated with Game and their customer support and service. I have contacted the call centre numerous times to be told the order is exported to POM and the call agents are not able to tell me what this even means. I have been put through to the "back office" where the phone just rings endlessly ( I waited 11 minutes). I have been told I would receive email correspondence but heard nothing further. Eventually I got through to Rehana at "back office" who informed me over email that the order is being processed and would be released. BUT I called to day and the order has not progressed at all as it is STILL "exported to POM". I am desperate to make any progress at all but have exhausted all avenues to try and get any assistance at all from Game staff.

This level of customer service will only encourage people to shop else where if it is not resolved.