no delivery of the item nor follow up.

am very disappointing how game store in Benoni treat their customers, I went to buy a freezer on the black Friday special (27/11/2015) , Upon arrival at the store i was the 1st person to buy it, i was then told that they didn't have stock in store at that moment & that the items are at their warehouse which is some where around Johannesburg and will expect the item by 1/12/2015, i have contacted them on Monday 7/12/2015 what i got was they still not sure when i'll get it they just said sometime this week & dropped the call,nothing was taking from me like my details to confirm as i requested to collect it myself, they just answered the question then drop the call, this is not the correct manner to treat their clients.I do not understand why they sell things they do not have stock off.can somebody contact me with this regard,