1 reviews | Active since Oct 2015
No delivery of stock paid for.
<p>Purchased a stove, hub and extractor from Gateway Game on 25 November 2016. I requested (and paid for) delivery of the stove and was directed to the despatch area for the collection of the hub and extractor. I was told that were no extractors in stock and it will be delivered together with the stove. I contacted game several times and was transferred to different people (including two managers: Shane and Lopez and two sales assistants: Vernon and Adrian). To date, 14 December 2016, I have not received the extractor.</p> <p>I am extremely dissatisfied with the service i have received, I have wasted my time and money in trying to arrange for the extractor to be delivered and I have still not received it. I cannot believe that 3 weeks have passed and I have not received what I requested. Is this what I can expect from Game? Stock shortages and a long wait to receive what was paid for?</p> <p>FYI I contacted Game customer service on 5th December 2016 and was contacted by Rina Taute. She said that senior management will investigate and provide feedback but alas no feedback was received.</p>
I was contacted this morning (15/12/2016) by Mr Chetty who advised that the delivery will take place by 1pm. It is well past 1pm and the delivery has still not taken place nor have I received a courtesy call for the late delivery. I tried contacting the store, however the phone keeps ringing.
I was contacted this morning (15/12/2016) by Mr Chetty who advised that the delivery will take place by 1pm. It is well past 1pm and the delivery has still not taken place nor have I received a courtesy call for the late delivery. I tried contacting the store, however the phone keeps ringing.