No Delivery of Online purchases

I bought a Pressure Cooker and TV from Game Online on 25 November. Delivery was promised on 2 December. I waited. Sent emails. Tried "Chat to us". I was also number 38 Called and held on so 15 minutes before my call was attended too. The TV was delivered on 7 December. Still no sign of the Pressure Cooker. Both items ordered on the same day. Extremely Poor Service