No Delivery Nor Refund!!!

By far one of my worst online purchasing experiences yet!!!

On Friday 26/11/2021, I placed an online order (#***) for 2 items, which included a 1x polaroid single touch active watch.

All seemed good and well, as I received an email on 2/12/2021, stating that the order has been dispatched from the warehouse.

The below is a timeline of the events that occurred thereafter: 6/12/2021 - My neighbour accepted the delivery of a box on my behalf, however, upon collection from them found that the box only contained 1 item and not the Active watch. 7/12/2021 - enquiry email was sent to Game. 9/12/2021 - email from Sashin Solomons, stating that the order was updated on 5 December and was not handed over to the courier for tracking. 9/12/2021 - email from Mymoenie Abrahams, stating the online deals had a limited number of products available for purchase and now the item in question is sold out and would like to process a refund. 10/12/2021 - email from Kirk De Vries, stating that a refund was processed and will reflect in 3-5 working days. 15/12/2021 - I emailed Kirk De Vries, stating that when purchasing online there was stock available which obviously allowed the purchase to go through and that it was a gift to someone. 20/12/2021 – follow up email sent to Mr De Vries and Game, as no response was received, nor did my bank reflect any refund from them.

I reckoned I’d try again in the new year but seems as though according to them their part was done, with no after-sales service nor follow up. I am utterly disgusted that despite emailing people directly, they’d have the decency to reply.

Who am I to make contact with to resolve this because your call centre is constantly engaged and I’m losing more money in attempting to get hold of someone.