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SIBONISIWE M
1 reviews | Active since Oct 2011
04 Oct 2019, 16:12
No delivery, no explanation, but stock is available...
I bought a fridge in Kenilworth right however requested that I receive from the Potchefstroom store. On Thursday morning I went to the Game store in Mooi River mall and paid for delivery and did the necessary things to ensure all is fine. I asked the gentleman assisting me I'd the available on stock and he said yes. It's day 2 no delivery has been or no one has even contacted me to perhaps fool me about delivery. My frustration is I cannot buy food because I do not have a refrigerator I'm still waiting for Game whom I've paid everything to decide when they have a free time to attend to my delivery.
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Replies (2)
Game's replyOfficial
04 Oct 2019, 17:32Hi Sinobonisiwe,
Thank you for accepting my call, as discussed telephonically I have escalated the matter for you to receive feedback as soon as possible.
Kind Regards Ralton Pillay Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for accepting my call, as discussed telephonically I have escalated the matter for you to receive feedback as soon as possible.
Kind Regards Ralton Pillay Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Game's reply04 Oct 2019, 17:32
Official
Hi Sinobonisiwe,
Thank you for accepting my call, as discussed telephonically I have escalated the matter for you to receive feedback as soon as possible.
Kind Regards Ralton Pillay Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for accepting my call, as discussed telephonically I have escalated the matter for you to receive feedback as soon as possible.
Kind Regards Ralton Pillay Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
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SIBONISIWE M's updateReviewer Update
05 Oct 2019, 09:08Mr Pillay I thank you for your call however it's 9am Saturday and still no response from Game Potchefstroom... I will be making my way to the store and requesting a refund on purchase and delivery money immediately as this not acceptable. There other retailers that can provide the required services. Firstly I paid for the fridge and delivery its not like I'm receiving a gift from game as if it's for free no it's my money but clearly it's not good enough.
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SIBONISIWE M's update05 Oct 2019, 09:08
Reviewer Update
Mr Pillay I thank you for your call however it's 9am Saturday and still no response from Game Potchefstroom... I will be making my way to the store and requesting a refund on purchase and delivery money immediately as this not acceptable. There other retailers that can provide the required services. Firstly I paid for the fridge and delivery its not like I'm receiving a gift from game as if it's for free no it's my money but clearly it's not good enough.