No delivery, no communication suddenly out of stock

I spoke to the web support agent this morning. I bought my fridge 24/11/2017 only now i was told that they are out of stock and given option of cash back or supplying nearest store where an arrangement can be made. In December I asked for that option I was told by one of their stuff member in Alberton that thats impossible because i bought it online. Later in December when i called the web support i was told that the Game head office is not answering their calls. I was told that they are an independent IT company that got hired by game and they cannot help me. Game has been unprofessional and this is unacceptable. As a customer they could have had the decency to talk to me and explain that they are out of stock. Now i will probably have to wait another 2 months for my refund. I am tired of the unprofessionalism.