No Delivery - I want a refund!

Order Number: ********** 80 Order Date: 24th November 2017 Delivery: 3-5 working days. Status: Still not delivered.

And Numerous calls to your helpline: ***. Support Ticket: ********** 3 from the 1st December 2017. Still haven't received any feedback.

"I placed my order on Friday the 24th November and have paid for delivery and a professional service.

On the Thursday the 30th November I received a message that my delivery would arrive at 11:18 the latest. I had to also arrange to leave work early to go and wait for the delivery Numerous calls were made to Dawn Wing to inquire on what time the delivery would be as it had still not arrived at 11:18. I requested a call back on the web link from the SMS, but nothing. My wife finally got hold of someone at Dawn Wing [16h30] who transferred the call to the driver and he promised to be there at 17h00. I then had to come back to the office for a meeting and my wife had to leave work to go and wait for the driver, who never showed up.

In the evening I tried calling both Dawn Wing and Game Online and finally got through to Game Online who then after listening to my call said that they will transfer to management which is unacceptable. The lady then dropped the call and I could not get through to your number again.

This morning [1st December] I got through to Game Online and a different [and very helpful] lady answered and managed my issue. She advised that they will get back to me.

My frustrations come in that I am paying for the delivery and the service is disgusting.

Please can I get an exact time and date of when this is going to be delivered as this is not fair. I would also like to request a refund on my delivery as if it is not delivered today, as it breaks your policy of 3-5 working days for a delivery."

New Ticket Number: ********** 9 Called: ***Spoke to: Hein I have now requested for a refund and Hein advises that this is going to take 14 working days. This is disgusting, I cannot wait another 14 days. There are also no managers to escalate to. My best bet would be to send another request to ********** if I am not happy with this.

Please can somebody at Game resolve this for me today.