no delivery from rude driver

I bought a fridge on Saturday at game sandton was told it will be delivered the same day but it was never delivered I called them the next day but the staff was not able to help me they kept telling me they don't know what happened and then I called again today and asked to speak to the manager Nelson he took down my details and told me he will find out what happened and get back to me he never did so I went to the store the manager gave me the phone to speak to their driver who was very rude and told me he will only deliver on Thursday and in the meantime my food is getting spoilt