No delivery, bad service and attitude

Bought a hisense fridge from Centurion game to be delivered today 2 April 2015. As promised to be delivered before 15:00 and now it's 20:00 and still nothing. Phoned Centurion Game and only received arrogant and rude reply from the manager. This is not how any customer should be treated. I now sit with no fridge and a kitchen full of groceries that I can't put into the fridge. These products will go off. I had to take a half day leave to accommodate the delivery as it was promised from 15:00 today.