No Delivery and poor service at the store

On the 31 April 2015 I went to Eastgate Game branch to buy a washing machine that was on special and it was on free delivery as well, unfortunately it was out of stock. The staff at Eastgate were excellent they then sent me to JHB City branch because they had it on their stock. I got there and I was helped by a consultant at the washing machine bay. I was promised that my machine will be delivered on the 1st April 2015 because they were no cars to delivered at that time. <br> He then accompanied me to the teller area and explain to the teller that it was a free delivery. The teller got confused and I ended up waiting there for more than an hour. I had to call a supervisor who came with an attitude. She took her time as well to sort-out the confusion. <br> I have to go on leave, but I cant I'm awaiting for the delivery. I called them today and I was promised again that its going to be delivered today. Its 21:00 still there is no delivery<br> The staff at JHB Game don't take customer serious, I'm very disappointed, This this has ruined my plans. PLEASE I NEEED HELP. My wife left without me today and I thought I was going to join them once the machine has been delivered