No delivery

We purchased a washing machine and fridge for my mother in the Eastgate branch on the 3rd of December,this was suppose to be a surprise gift for my mother, however the gift didn't reach her in time, a week later on the 9th I went to enquire at the store and I was directed to Phinias who then advised me that the delivery will take place on Wednesday, so Wen then arranged for my mom to be out of the house, so that she could come back to a surprise,the delivery guys came, surprisingly they only had a washing machine. They told us we need to contact the store as they were only sent to deliver only 1 item, now with my own airtime I had to call the store and waited on the line as they transfered me to large appliances, there was no answer, the call went back to switchboard, they sent it back to large appliances, still no answer, it went back to switch, I then asked to speak to the manager, the lady transfered me, someonre answered and cut me off, I called again asked for the Manger and I was transfered to Steven, I told him that I was looking for the manager, he didn't even say he's the manager, he just said can he assist, I told him my story, he asked for my surname and checked on the system, he came back and said the delivery is scheduled for the 16th,so I was surprised and asked why, because we bought these things on the 3rd,how can it be delivered 2 weeks later, he didn't even apologise, he just said he will change the delivery date to the following day which was yesterday, samething nothing, this is really unacceptable because we had even arranged for my mother to be out again. I'm disappointed at this service I got from game, I work in a customer based environment as well, communicating is key shame, if we had been contacted about the delays, I don't think we were going to have a problem.