1 reviews | Active since Jun 2013
No Delivery
I purchased a security gate and 3 curtain rails on Saturday 2 May 2015 - over R2000 worth of stuff in total. <br> <br> These were too large to fit in my vehicle so I arranged delivery and paid the delivery fee.<br> <br> The delivery papers were taken by the cashier after completion of payment and I was assured that my goods would be delivered to my door on Monday 4 May.<br> <br> Monday came and went - I then phoned the store that evening at 5:30, was put on hold for 20 minutes and finally got attended to by a woman named Thandiwe who took my name and number as well as my delivery number. She promised high and low that she'll find out whats happening and get back to me promptly.<br> <br> Tuesday came and went - never heard from her. <br> <br> It is now Wednesday. I am very unhappy with the service. <br> <br> If I do not receive my delivery today I will be going to the store later this afternoon to demand a full refund of the items I purchased as well as a refund of the delivery fee.
We acknowledge receipt of your complaint with reference *** and apologise for your inconvenience in this matter.
Management contacted you to apologize for the mix up but confirm that delivery will take place today.
We thank you for your patience in this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologise for your inconvenience in this matter.
Management contacted you to apologize for the mix up but confirm that delivery will take place today.
We thank you for your patience in this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
