VP
Victor P
1 reviews | Active since May 2014
07 Mar 2025, 09:43
No Customers Service
Game @ Mall@lebo has the poorest customer service ever. Whether is in the middle of the week or it’s month end queues are for ever long with only 3 to 4 Till points opened. I’ve been mentioning this to management since December 2024 and still nothing has improved. As for their trolleys they are always unavailable. Game sells a lot of give items that u can’t carry without a trolley. Worse I asked for a complaint/compliment book and they said they don’t have🤔
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Game's replyOfficial
07 Mar 2025, 15:18Hi Victor, thanks for getting in touch. We are deeply sorry to hear about the inconvenience you have experienced. We understand that our service did not live up to your expectations, and for that, we sincerely apologize. We want all our customers to have a positive experience, and it is disappointing to hear that this was not the case for you. We take your feedback very seriously and assure you that it will be forwarded to our management team at Game Lebowakgoma for review and immediate action. We are committed to improving our services and ensuring that instances like these do not occur in the future. Once again, we apologize for the inconvenience, and we genuinely value your input. Please do not hesitate to reach out to us if you have additional questions or concerns.
Game's reply07 Mar 2025, 15:18
Official
Hi Victor, thanks for getting in touch. We are deeply sorry to hear about the inconvenience you have experienced. We understand that our service did not live up to your expectations, and for that, we sincerely apologize. We want all our customers to have a positive experience, and it is disappointing to hear that this was not the case for you. We take your feedback very seriously and assure you that it will be forwarded to our management team at Game Lebowakgoma for review and immediate action. We are committed to improving our services and ensuring that instances like these do not occur in the future. Once again, we apologize for the inconvenience, and we genuinely value your input. Please do not hesitate to reach out to us if you have additional questions or concerns.