NO CUSTOMER SERVICE - keeping money and not delivering

No customer service

Ordered a fridge online on 25 December 2021 (as was away and house sitter had a problem) - to this date 13 January 2022 still NO fridge delivered, nor have Game contacted me ever!!

I phone Game Tuesday 12 Jan, to get answer, my order exists, but the store it is coming from isnt answering, but the person will escalate as there are 7 fridges available but the customer service is unable to advise if one of these is 'my order'.

I sent email on 11 Jan 2021 as well - to date no response.

I phoned Game again this morning (onlline customer service) - now the feedback is - the store has no stock thats why you havent received ?????? there is stock in a store an hour away but they not sure as to when/what/how as now this is to be a special request requiring authorisation.

I phoned Game customer service again at 15h45 today, to get to hear that a request was issued this morning to dispatch a fridge from another branch, but there is no approval as yet - This is UNACCEPTABLE - how/where can one contact the CEO of GAME to advise of this procedure.

There was stock on the 25th December when the order was placed - then the order has been ignored and if I hadnt contacted them since 11 Jan and now and advised them what service I am expecting - nothing would have been done. Well - still nothing is resolved as I still do not have the fridge ordered on 25 December 2022.

Game certainly have a lot to answer to and I am still without a fridge..........................

DO NEVER AGAIN SUPPORT GAME!!