no customer service and unfair treatment

I bought Tablet on 09.04 and it was damaged by the pouch that came with the Tele***en Tablet which was poor quality and I told it back in days the manager refused he told me he is working for his children he want assist with exchange as damaged I tell him in within the warrant for 5days now i even suggested that they can wave opening cost with supplies comply with my request to wave those cost I am willing to pay 250 for repairs the store manager still refused I asked him so game is willing to lose me as a client and customer due to not being treated with value I'm disappointed by the treatment I received and yes now I'm stucked with the tablet I can't use I only had 2days since I bought it when I returned it to game they refused while I'm still under warranty repair which its not working it has defect d ue to screen cos its no longer working I'm disappointed at the way I was treated and the service got from the store manager they don't value their customer and the worse part I tell him you have a mandate to assist the customer he says he doesn't want to lose his job if he doesn't follow process and the worse part was he had a mandate but he choose not to be helpfully