LM
Lerato M

1 reviews | Active since Jan 2012

04 Sept 2015, 09:29

No customer service

I went to Game Clearwater mall yesterday around 17h00.<br> Wanted o buy the futurelife that was on special. They did not have the flavour(Original) that I wanted. I first had to wait for one of the employees to check it in the back for about 5 minutes. I asked for a call back and she referred me to some lady Mankoana. she asked me to wait for some who was still helping someone(I think she said his name was Bernard - stand to be corrected) at the jewellery as he is the only one who can find the bar code. I waited for a further 15minutes and eventually left the store without future life and without call back slip. I asked myself if saving on the special is worth the wait. Im pregnant and /I explained to Mankoana that I cannot stand for long in my condition and she said she understands, but clearly she didn't.<br> I felt no one did, if that was the case she would have done something maybe sign a letter for me and she will explain to whoever when I come back. But at the moment I doubt ill ever go to the store again.

0
Replies (1)
Game
Game's reply05 Sept 2015, 10:57
Official
Hello Leratomotshw,

We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.

There is no excuse for poor service and it will not be tolerated. As discussed with management they have secured 5 boxes for you which you can collect at your convenience.

We look forward having you in the store again soon.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73