No customer service

I purchased a chest freezer online on the 16/03/2020. Delivery was supposed to be after 3-5 days. As yet I still have not received the appliance. After around 12 calls I still have no proper feedback, each time I was told I will be called back but know one has called back. I am now told that KZN has no stock and need to wait for stock to arrive. Game does not provide an online service and this is a waste of a customers time.