No Customer Service

<p>On the 22 December I bought a Bennet * Read Hydro vacuum cleaner through my Game credit card.</p> <p>We have unfortunately lost the transaction slip which serves as the guarantee/warranty on this product, when our luggage was ****** out our vehicle, a day before Xmas while having lunch. I didn’t think much about the slips as there were more important things to replace, ID, passports, bank cards, etc.</p> <p>I called the Game customer service line and the lady (Bronwyn) said that I should take me Game credit card statement indicating the date on which I purchased the item into the store and they would be able to reprint the slip. Easy I thought… but boy was I wrong.</p> <p>I went into the Somerset Mall branch, the same branch where I purchased said item, requesting a reprint of the slip – only to be told that they are now on a new system and can only reprint slips 1 month back. HOW can this be possible? </p> <p>I requested to speak to the Manager, someone by the name of Ms Adams, who was apparently far too busy to come speak to me and so were all other managers on duty, as not one came to the customer service desk for the 10-15 minutes I was waiting there.</p> <p>I originally came in as my vacuum was not sucking, the 2 Tevo salesmen were the only kind souls in GAME and confirmed that we only needed a new filter.</p> <p>My dilemma going forward, should I have further issues with my machine, I was told that I would be liable for the repair costs, as I do not have the transaction slip of purchase. This is not fair as this machine has a 2 year guarantee. There must be some way that we can get a reprint of our slip, as I am still paying it off..?</p> <p>Why do we have to suffer, not only by the hands of ********* who ***** our belongings, but also by the retailers who cannot assist when we request help?</p>