No customer service

So I'm usually not a person to post a complaint. But I am seriously at my wits end now when it comes to GAME!! so here's my story/COMPLAINT I purchased a TV in Dec 2017 from GAME GATEWAY, including the extended warranty that they offer in store... So I basically have a 4 year warranty which includes the 1year that Game provides...

Around like the 1st or 2nd week of APRIL this year my LED gave up.. Yep so basically lockdown and no TV, imagine what my family is going through!!

anyway back to my story/COMPLAINT so we called Game extended warranty on *** And when we called we were told there's nothing on their systems under my name, or my husband's name,yet we knew we purchased the warranty...

Anyways an entire month goes by, as we were obviously unable to get to the store as it was lockdown they wouldn't have assisted.. (not regarded as essential as we called the store) We even went as far as getting our statement for Dec 2017 to make sure we really purchased the warranty... And decided OK let's try and get the receipt from the store... Which when I called I was advised they will need to get it from head office and the admin guy is not available and that he will call me back.. 2 days later no call so I call back again.. And the lady says to me no I must wait till after lockdown.

So yay we move to level 4 and I go to the store... Spoke to an extremely rude and unhelpful lady at the customer service department to try and get the receipt as proof that I purchased the warranty... Anyways I was told I need to wait about a week or so for headoffice to get the receipt... So now all together it's almost 1&1/2 months and 5trips to the store later and still no assistance.

We go back to the TV section at the back of the store and speak to a gentlemen to ask him to check the books (as a financial institution obviously has to keep their books for 5 years) So that he can pick up my warranty receipt. 2min later he comes back and says the admin guy has left (now I'm wondering if there really Is a admin guy working here)

Anywys the next day my husband goes back to the store and speaks to another consultant, who guess what??? Picks up my warranty under my surname (why couldn't the call center do this is in the first place?? ND I called numerous times.)

He gets the contract number and comes back and says to me that my warranty was canceled two days after I purchased it So now really?? Wouldn't I know if I cancelled the product right? And wouldn't I have to be refunded for it?? But no I didn't get a refund because obviously I didn't cancel...

Well now I go ahead and call the warranty department right and no answer... Held on for over 45 minutes.. Called at 8:01am held on for 30min (whos covering my airtime?)

Anyways i eventually go to the online chat for game... Oh BTW I chatted to them in the process as welland they got someome to call me back to tell me they not picking up a warranty so that didn't help. So I went back to chat to them to make sure they get someome to call me before I do this and go to social media..and guess what it less then 2min Someone calls us..

And YAY she picks up my 4 year warranty wow. After 2MONTHS!!!!!! Anyways she says she will arrange for someone to call us to collect the TV and repair...

A week later someone calls, and then comes to get the TV.. The people who came to collect came on Tuesday and came with a small van so they couldn't load the TV and said they will come on Wednesday... And entire days goes by its 6pm we waited for them to collect had we not called the guy I don't think he would've came that day....

Today we are 1week 3days in and I have still not had any feedback from the warranty people... My TV was taken to TM electronics in Springfield Durban and we were given a job number

We called TM electronics in the week and were told that they have send the quote to the warranty people and they stlll waiting for feedback and the quote was send to some SADIA BUX person..

So we tried calling Game warranty department again and they tried to get hold of sadia bux while I held on for 40min and was told that they will escalate to sadia or her manager ad the y are working from home...

So now we 2&1/2 months since the TV, gave in and we have still not received any feedback..

I AM EXTREMELY UPSET NOW AND HAVE NO IDEA WHICH WAY TO HO FORWARD NOW... I PAID FOR THIS TV AND THIS WARRANTY I CAN NOT GO AN FORK OUT MORE MONEY AND BUY ANOTHER TV...

I NEED THIS MATTER RESOLVED BY GAME AND THEIR GAME WARRANTY DEPARTMENT AS SOON AS POSSIBLE... BEACUSE IN JUST 2 WEEKS MORE IT WILL BE 3 MONTHS AND NO HELP..!!!!!!