JS
Jean-Marie Schmidt
1 reviews | Active since Dec 2009
03 Jan 2016, 18:37
No customer service
I have so many issues with this store. No fresh cream in store. Empty condolas. Bad management. Dirty. Leaving trolleys on the floor full of unpacked stationary. Do something about this before you loose more customers.
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Replies (1)
Game's replyOfficial
04 Jan 2016, 19:29Hello J Schmidt,
We are in receipt of your complaint with reference ***6.
Please accept my apologies for the lack of service you received in the store.
I assure you that we do take customer service very seriously, and are of the mindset that aside from the financial benefit that customers bring to the store, more importantly, you spend your time in the store which is portions of your life.
We confirm that management contacted you to discuss your frustrations and offered you a voucher as a token of our apology.
We look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference ***6.
Please accept my apologies for the lack of service you received in the store.
I assure you that we do take customer service very seriously, and are of the mindset that aside from the financial benefit that customers bring to the store, more importantly, you spend your time in the store which is portions of your life.
We confirm that management contacted you to discuss your frustrations and offered you a voucher as a token of our apology.
We look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply04 Jan 2016, 19:29
Official
Hello J Schmidt,
We are in receipt of your complaint with reference ***6.
Please accept my apologies for the lack of service you received in the store.
I assure you that we do take customer service very seriously, and are of the mindset that aside from the financial benefit that customers bring to the store, more importantly, you spend your time in the store which is portions of your life.
We confirm that management contacted you to discuss your frustrations and offered you a voucher as a token of our apology.
We look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference ***6.
Please accept my apologies for the lack of service you received in the store.
I assure you that we do take customer service very seriously, and are of the mindset that aside from the financial benefit that customers bring to the store, more importantly, you spend your time in the store which is portions of your life.
We confirm that management contacted you to discuss your frustrations and offered you a voucher as a token of our apology.
We look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73