No Customer Service

I recently visted Game Gateway with the intention of purchasing the Xbox one fifa 16 bundle for R5490. I did Advise the department manager Shane that this same product was at Incredible Connection for R3999. The manager did tell me that it has to be in stock and after finding out informed me that Incredible Connection was out of stock. I then told him i would like to speak to the store manager about this to get clarification. The desiganted store manager Donovan did confirm this as well but he did say if i found the xbox bundle at any other store then game will have to follow through with their promise. I then spent 1 hour calling all the Incredible Connections and their branch in Kimberly did have 1. I then confirmed with their gateway branch and their salesman did confirm this as well.<br> When I returned to the Game store I once again met with Donovan but this time I had to hear that customers must be realistic and he has to maintain overheads and if that product was in a Gateway store he would stick to Game's promise. This was also mentioned by Darren Vadivelu.<br> <br> Why does game not stick to their Customer Promises?