No customer feedback! Jut auto response

I've had my account open for a while and have been paying it sadly I have not been receiving any statement updates from your side. Last month I made a request and was promised I would have it in my email and my post box up till today I have not received it! I receive an auto response from Rina Taute who is supposed to be in customer adviser I don't really know what her role is when it comes to customers as this issue has not been dealt up to today! If its not tooo much trouble to interact with your customers can I please have My statement update by close of buss today!!