No Christmas gift due to POOR SERVICE DELIVERY

It is with a heavy heart that I write this review on Christmas morning. On 8 December 2021 I placed an online order for a Mini trampoline, with the GAME stores online platform. They promise delivery within 7 days... 7 days later I had not received any communication from them and decided to call and follow up on my order. I eventually, after many tries, got through to an agent, who I still don't know the name of because she was speaking so unclear, and seemed to be preoccupied - told me that I will receive an email when my order is dispatched, because it had not been done yet and she could not help me any further. The next day 16 December I received an email to say that my order has been dispatched. Sadly, that was my last communication from GAME... On 21, 22 and 23 December I tried numerous times to get through to their online customer care department. On 21 and 22 December, I only got through to a recording to say "that they have a backlog with orders and thank you for my patience..." - which at this point was wearing off... On 23 December I eventually got through to an agent, Penelope, who made an effort to follow up on my order. She assured me that I would receive my order before Christmas, as it is with the Couriers at that moment. The 24th has come and gone - no order has been delivered... It is Christmas morning and still no order has been delivered... 17 days has passed since my order has been placed AND PAYMENT WAS MADE!!! I will not recommend anyone to place an online order with GAME - in fact I would not recommend anyone to buy from GAME, as I will definitely think 2, 3 or 7 times before I step into their stores again... It pains me to experience such bad customer service...