MH
Marli H
1 reviews | Active since Feb 2015
25 Feb 2015, 20:00
No barcode on product
I went to Game in the Vaal Mall on the 22nd of February 2015, i bought paint, paint brushes a mirror ect...when i arrived at the tillpoint Ntaoleng Khanye started scanning the products until..the paint brushes did not have a barcode on it. She then looked at me and said that there was no barcode. We then just stared at each other. I wanted to just leave everything and go, but i want to know, when there is no barcode on a product who should go and fetch another?... I did on Saturday but is that how it is suppose to work? I felt dissapointed, is it not the employees' responsibility to ensure that the products has barcodes on?
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Game's replyOfficial
26 Feb 2015, 12:23Hello Marlih,
We acknowledge receipt of your complaint with reference *** and apologize for the poor service rendered to you at this store.
This is not acceptable and will not be tolerated and I can assure you that the team member will be disciplined.
Store management called the numbers provided but this is for another customer who lives far from the store. Please provide us with alternative contact details.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for the poor service rendered to you at this store.
This is not acceptable and will not be tolerated and I can assure you that the team member will be disciplined.
Store management called the numbers provided but this is for another customer who lives far from the store. Please provide us with alternative contact details.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply26 Feb 2015, 12:23
Official
Hello Marlih,
We acknowledge receipt of your complaint with reference *** and apologize for the poor service rendered to you at this store.
This is not acceptable and will not be tolerated and I can assure you that the team member will be disciplined.
Store management called the numbers provided but this is for another customer who lives far from the store. Please provide us with alternative contact details.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for the poor service rendered to you at this store.
This is not acceptable and will not be tolerated and I can assure you that the team member will be disciplined.
Store management called the numbers provided but this is for another customer who lives far from the store. Please provide us with alternative contact details.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,