RvdH
Riaan van den Heever
1 reviews | Active since Mar 2010
03 Nov 2016, 10:32
No Back Up!
<p>We bought a KIC fride from Game in 2014. Right from the beginning we had issues with it, and they sent their "technician" out to look at it three times, and every time he had a different diagnosis of the problem. Now the same problem occured for the fourth time and when we went to Game, they said that the fridge is now out of warranty!! Surely, Game should take some responsibility for this inferior product?? </p> <p> </p>
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Replies (3)RvdH
Riaan van den Heever's updateReviewer Update
03 Nov 2016, 10:44Just to add something, this fridge is now not working at all!
RvdH
Riaan van den Heever's update03 Nov 2016, 10:44
Reviewer Update
Just to add something, this fridge is now not working at all!
Game's replyOfficial
03 Nov 2016, 10:53We acknowledge receipt of your complaint with reference ***5 and apologise for your inconvenience in this matter.
Senior Management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply03 Nov 2016, 10:53
Official
We acknowledge receipt of your complaint with reference ***5 and apologise for your inconvenience in this matter.
Senior Management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
RvdH
Riaan van den Heever's updateReviewer Update
07 Nov 2016, 12:38So now a few days have gone by after getting a reply stating that "management will contact us", and not a word from Game??? My next step will be the Ombudsman...
RvdH
Riaan van den Heever's update07 Nov 2016, 12:38
Reviewer Update
So now a few days have gone by after getting a reply stating that "management will contact us", and not a word from Game??? My next step will be the Ombudsman...