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prekashnie R

1 reviews | Active since Mar 2013

08 Jan 2016, 10:34

NO ASSISTANCE

I was in the store yesterday afternoon and yet again I received pathetic or should I say no service at all. I went in to look at a tv and got basic assistance from consultant. I was at the tv section at 18:45 and because they were getting ready to close all the tv's were switched off and they could not show us the quality of it. When my husband approached a consultant which was standing over a cooler he advised that the tv that we enquired about is a good tv and we should not have any issues and went back and should over the cooler again.<br> <br> Initially in December my husband had an incident with game as we were misled about the tv we purchased and he had to return it and then I had another incident with regards to the service in store.<br> <br> What pathetic service is this ???<br> <br> <br> We requested to speak to Darren as per you however he was unavailable and is in Johannesburg til the 27 and then another manager came to assist but advised that he cannot do anything.<br> <br> <br> I do not believe as a manager in the store you cannot do anything to assist clients which I feel is nonsense. Game should close the store in Gateway if they cannot assist customers.<br>

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Replies (1)
Game
Game's reply10 Jan 2016, 09:27
Official
Hello prekashnie,

We acknowledge receipt of your complaint with reference ***3 and apologize for the lack of service rendered to you at this store. This is not the norm in our stores and will not be acceptable.

Store management had a conversation with your husband where formats and prices were discussed. You said that you want to shop around first before making a decision.

The team member in question will be addressed. We look forward being of assistance to you again in the near future.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Best regards,