MS
Mesha S

1 reviews | Active since Aug 2015

29 Dec 2015, 09:50

NO ASSISTANCE

Good day .<br> On the 28/12/2015 i went to the game store to query if they had stock on a particular kiddies tricycle. i went to the store at 19:00 the store closes at 20:00 .I needed to pay for the gift here in Gauteng my will be picked in Kzn the Gateway store.This manager found every excuse not to help me likeyou shopping now after Christmas dont you know all stock on toys get sold. And please wont you shop from 8-5 if you request us to call other branches as if we call the other branches they take an hour to answer.When i left the store i called Gateway and they answered within 5 minutes .Its the Centurion branch that takes forever to answer.Mr Massey this is a special message for you if you hate your job you should not be in the retail industry sorry its not for you , i understand you have to work long hours and try to please the public but we have choices and you choose the retail industry.<br> Game Centurion Mall you guys really need to up your levels of service as i do not mind driving to pretoria or menlyn for great service.

0
Replies (1)
Game
Game's reply29 Dec 2015, 11:21
Official
Hello mesham01,

We acknowledge receipt of your complaint with reference ***7 and would like to apologise for any inconvenience caused.

This matter was referred to the Store Management of Game Centurion for further assistance and resolution.

Regards

Herman van der Berg
***
***73

Best regards,