no assistance

good day.

im really not happy with the service I have received. 'on the 22nd of October 2017 I went to game to report my washing machine that I had bought on the 22 August 2016. which I was told its 5 years warranty. I lost my receipt however I spoke to a lady called Lynette where she advised me that I can come in with the model and serial number which I did. I was told it will be escalated and I will be contacted in 3 working days. a week went by and I did not receive a call then I decided to call. I was advised that a follow up would be made. still no one called till I called again and each time I call no one knows what im talking about.

I called on Tuesday still im being told that a follow up will be made and I will be called back.. no one called me still, I called today now im being told again that I will be called back...I have no idea whats holding all this back.. im sitting with a broken machine which has warranty and no one is there to help..

regards. Lerato