No Apologies or Feedback to email sent to tehm

Good day,<br> <br> I have been at Game in Kenilworth shopping centre 3 times for returning a Scale that has defect. <br> <br> First day I went to buy the Scale and we noticed that it didn't have the battery en closer/cover and then we returned it back.<br> <br> Second day, we took back the Scale & we didn't get any apologies from the employees, they asked us to change the Scale and we did. The Scale that was in the box was the incorrect Scale but in the same box.<br> <br> Third day, we took the incorrect scale back and still we didn't get any apologies. They gave us a voucher to buy another Scale. We bought the same Scale we wanted and when we went back home we noticed that the scale is not working properly.<br> <br> We have wasted our time by going to the same store for the same product. So we decided that we will send an email for complain, we did and we never got any feebck and I decided to call the Manager at Game and she didnt sound apologetic, she just asked me to go back to the store again to get the correct Scale.<br> <br> This is all unprofessionally of Game from their staff, Manager and also Game customer service.