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Samantha O
1 reviews | Active since Jan 2021
03 Mar 2025, 16:08
No answer and terrible service
I called game promenade about 25 times today on the 3rd of February I sent my laptop for repairs from then I have not received any calls or update so I call today and probably after my 10th call someone answered then reffered me to customer service who said she will get back to me because she needs to check at the back if they received my laptop. No call back nothing. I then call back 15 times later and still no answer what is happening at the store why can't you answer your phones do you need more staff it's frustrating.
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Game's replyOfficial
03 Mar 2025, 16:52Hi Samantha, thanks for getting in touch. We are deeply sorry to hear about the unfortunate experience you've had when trying to get hold of Game Mitchell's Plain. We understand that this can be quite frustrating for you and we sincerely apologize for the inconvenience caused. Please rest assured that we are currently looking into your concern. An agent will get in touch with you shortly to resolve your issues. If you need anything else in the meantime, feel free to reach out to us. We appreciate your patience and understanding in this matter. Once again, our sincere apologies for the disruption.
Game's reply03 Mar 2025, 16:52
Official
Hi Samantha, thanks for getting in touch. We are deeply sorry to hear about the unfortunate experience you've had when trying to get hold of Game Mitchell's Plain. We understand that this can be quite frustrating for you and we sincerely apologize for the inconvenience caused. Please rest assured that we are currently looking into your concern. An agent will get in touch with you shortly to resolve your issues. If you need anything else in the meantime, feel free to reach out to us. We appreciate your patience and understanding in this matter. Once again, our sincere apologies for the disruption.