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Suzette S

1 reviews | Active since Jun 2016

04 May 2017, 11:38

NO AMOUNT WAS WRITTEN OFF

<p>I had an account with Game. I fully repaid the account during April 2016 and received a paid up letter on the 23rd of May 2016 but yet Game reflect on my Transunion report that they have written off my bad debt.</p> <p> </p> <p>Send them 3 e-mail requestes to have a look at this and fix the error but to no avail.</p> <p> </p> <p>I have logged a complaint at the ombudsman.</p>

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Replies (1)
Game
Game's reply04 May 2017, 16:05
Official

Good day,

We acknowledge receipt of your complaint with reference ***0 and would like to apologise for any inconvenience caused.

This matter was referred to RCS management, who manages the Game's Account Department for further investigation.

Regards

Game Customer Service

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***73

Best regards,