No After Sales Service Unfortunately

I logged a return on 28/12/2024 on an oven / hob combo which is faulty. Via SMS and email, Game confirmed that someone would get in touch to facilitate the process, but no one has contacted me thus far. I had a very similar experience years ago when I bought a faulty television from them. For this, two months later, I had to go to their shop in Nelspruit and demand my money back. @ Game Centurion - please let us not follow that route again. Your prompt response will be highly appreciated. Thank you.