No after sales service at all!!!

I bought a gazebo on 5 Dec 2018 at Game Store Polokwane Mall of the north. Took it on holiday, the second time I wanted to use it, I saw it was broken at the link. So when I came back to Polokwane on Sunday 27 January 2019, I took it back to Game, just to have the lady at Customer Service tell me they can't refund me because it was after 7 days and there is no guarantee on the gazebo. I then asked the lady if she can not send it back to the factory for an evaluation or something. It is not my fault it broke, I suspect it is a factory fault.