No after sales service!!

I will never buy an appliance from Game again. I bought a double door Defy fridge from them a year ago. Yesterday morning I noticed that it was not freezing any more, and immediately phoned them. They requested I send them my Proof of purchase, with the serial number and the fault we have. I immediately sent this off to them. After numerous phone calls to confirm that they received my mail, Yesterday and today. I was told that they could only get a technician out next week Tuesday. I then phoned Defy to confirm that my case had been logged. They confirmed that it had been done, but only this morning. They also stated if it was logged yesterday, it would have been on the job cards for today. I am very frustrated, as they dont care about the loss I am incurring with my deepfreeze content.