1 reviews | Active since Jul 2015
No Activation?!
<p>We took out a Vodacom Contract at Game in Brits Mall on 30/01/17. Recieved the phone the next day, 31/01/17. The consultant told us that the Vodacom Network will be activated in the next 2 hours.......! Well it is almost a week later and the Network is still not AVTIVATED?! We called Game every day twice a day, the excuse was that the VODACOM network was offline and that the activation could be done. Every day the same excuse?! For a whole week?! How is this possible? We are not going to pay for a contract that has not been activated! How long must I still wait?!</p>
We acknowledge receipt of your complaint with reference ***0 and apologise for your inconvenience in this matter.
Vodacom do have a back log in activating contracts which is due to system changes. Senior Management will try and speed up the process and will keep you updated.
We thank you for your patience in this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***0 and apologise for your inconvenience in this matter.
Vodacom do have a back log in activating contracts which is due to system changes. Senior Management will try and speed up the process and will keep you updated.
We thank you for your patience in this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We confirm that your contract was activated and we thank you for your patience i nthis matter.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
We confirm that your contract was activated and we thank you for your patience i nthis matter.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,