No accountability for poor service

Being a customer for the last five years, and being conscious of the debit order off my account, I timorously informed Game telephonically that banking details are to be changed on the 5th May 2015. They requested me to send it in writing which I did. The consultant read out the e-mail addy to me and I sent the request through with a certified copy of my ID. After that process, they still debit from the wrong account on the 28th May to my shock. I again call them and they ask me to resend the request which I do. I am kept on Hold for 37 minutes when I ask for a letter to confirm that the unpaid debit was not due to an error on my side... no accountability.. I wait for team leader but am put on hold for 37 minutes!!!!!<br> <br> They are quick to label you as a poor payer, yet do not take accountability for their poor service and don't remedy or assist clients when they are wrong. I demand a letter confirming the error was on their side to furnish to financial institution by this afternoon or I will take legal action as this affects my credit rating ....no kidding.. <br> <br> Disgusting service!!!!<br> Disappointed attorney