No 12 month warranty at Game

Bought an iron from game, after 8 months it stopped working. It had a warranty of 12 months so I came in and it was replaced with the same iron. Another 8 months and it stopped working again. I came in to have it replaced only to be told that it needs to be booked in for repairs and that we have to wait 21 days for an answer. So that means that we have to walk around with creased clothes while they figure out what is wrong. This is a first for me. As far as I know, if an item is under warranty and defaults within the warranty period, the store either refunds or replaces. They then sort it out with the supplier. This has always been my experience. Game has always been my go to store but no longer. Extremely disappointed with them.