Nico Fourie - The man who put a smile on our face again!!

In December 2017, we bought a TV set on special from Game stores Mall of Africa. Delivery of the TV was to be taken from Game Stores in Thohoyandou in the following week. When we arrived at Game Thohoyandou and produced our proof of payment, we found that the TV was out of stock and the one reserved for us was also sold. We sought for assistance from many staff members but no one was willing to associate themselves with our query. We were on the Customer Service counter ready to receive our Refund as there was no more stock. We decided that before we could finalize the Refund process, it would be proper to bring our plight to the Store Manager. We were taken to Nico Fourie, Store Manager, who upon listening to our story smiled and said " Don't worry, I will sort it out for you!" True to his words, he handed us the store's catalogue and asked us to choose a TV that would be proper to replace the one that we bought, even if it was of a higher price. I was puzzled by this gesture and did not hesitate to show Nico the TV that we would want as a replacement. The TV was of a higher value by a difference of R1000.00. Nico Fourie, the Hero, smiled and said, " For the inconvenience that we caused you, I am willing to give you this TV set of a higher price for the same price that you paid for the previous one"! I couldn't help but shake the man's hand and thanked him for understanding our frustration. To cut a long story short, we walked out of Game with a brand new TV of a higher value than the one we paid for. Nico Fourie was our hero and is still our hero everytime we watch this TV. Thank you Nico Fourie, South Africa needs more managers like yourself who hold customer service within their hearts and faces.

Maanda Mutele