GK
Gazza K

1 reviews | Active since May 2014

02 Feb 2018, 17:58

New OVHD Decoder Faulty - Thanks Steven Kuse

Hi, Had, what turned out to be, a faulty OVHD Decoder. After struggling with it for 24hrs, and getting no where, took it back to Game. Steven confirmed it as being faulty, and replaced it there and then with a new one - and actually checked it was functioning OK before I left store, and allowed me to activate it in store too. Exceptional customer service. Thank you!

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Replies (1)
Game
Game's reply03 Feb 2018, 11:58
Official

Good day,

We acknowledge receipt of your communication with reference ***3 and would like to thank you for taking the time to share your experience with us.

This matter was referred to management to ensure Steven is recognised for the service provided to you.

Regards

Game Customer Service

service@game.co.za

***73