HM
Hermann M
1 reviews | Active since Oct 2015
11 Oct 2015, 16:47
new lawnmower
On 30 September 2015 I purchased a Wolf lawnmower which according to my knowledge is a reputable make.<br> On Saturday 10 October I wanted to use it for the first time. Imagine my disappointment when it didn't work as a result of an electrical problem. I wanted to return return it for another one. They didn't have one in stock and I requested a refund but the manager insisted that it be returned to Wolf for 'repairs'. <br> <br> I am not going to be satisfied with the lawnmower being repaired as I purchased it brand new and I haven't even been able to use it! My family wanted to spoil me with a new lawnmower for my upcoming birthday.
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Game's replyOfficial
12 Oct 2015, 10:08Hello hermannmeyer,
We acknowledge receipt of your complaint with reference ***3 and apologize for your inconvenience in this matter.
As discussed with management you will come to the store at your convenience to look at another brand lawnmower.
We look forward having you in the store.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***3 and apologize for your inconvenience in this matter.
As discussed with management you will come to the store at your convenience to look at another brand lawnmower.
We look forward having you in the store.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply12 Oct 2015, 10:08
Official
Hello hermannmeyer,
We acknowledge receipt of your complaint with reference ***3 and apologize for your inconvenience in this matter.
As discussed with management you will come to the store at your convenience to look at another brand lawnmower.
We look forward having you in the store.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***3 and apologize for your inconvenience in this matter.
As discussed with management you will come to the store at your convenience to look at another brand lawnmower.
We look forward having you in the store.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,