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Patience M
1 reviews | Active since Aug 2013
19 Mar 2024, 09:09
New Hisense fridge not working.
I reported the issue with Game contact centre and they said they will send technician till today they are not sending any communication and i wasted my money by buying a new Hisense 340L fridge that has factory fault. I urgently need a new fridge i can't wait any longer or a refund will go to different store.
Helpful (0)
Replies (5)0
Replies (5)
Game's replyOfficial
19 Mar 2024, 11:14Hi Patience, thank you for reaching out. I'm sorry your new fridge is not working as it should and that you're awaiting feedback. This is not the experience we want you to have. Our complaints team is dealing with your query and will revert to you as soon as there's feedback from the store.
Game's reply19 Mar 2024, 11:14
Official
Hi Patience, thank you for reaching out. I'm sorry your new fridge is not working as it should and that you're awaiting feedback. This is not the experience we want you to have. Our complaints team is dealing with your query and will revert to you as soon as there's feedback from the store.
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Patience M's updateReviewer Update
20 Mar 2024, 10:23I received a call from Game festival Mall today advising me that they only received my request yesterday and they will get a technician to call me which i'm not happy with that. I first logged a call on the 09th of march sent my receipts & address and being doing follow ups with the call center until I decided to write to hello Peter then thats when my request was sent to game festival mall yesterday which means I'm going to third week with faulty fridge that is not working.PLEASE NOTE THAT I DON'T WANT TO WAIT ANY LONGER I WANT A NEW FRIDGE OR REFUND WILL BUY ANOTHER ONE AT A DIFFERENT I'M TIRED.I bought that fridge because i need it ..im so frustrated.COME AND FETCH YOUR FRIDGE I DON'T WANT IT.IM TIRED. see my first email that is sent on the 09th and bought the fridge on 24-02.
From: Manaka, Patience PP
Sent: Tuesday, March 12, 2024 3:27 PM
To: Jocelynn Manuel (Game) <***>
Subject: FW: [Mass Discounters] Re: Game Response Good day Hope this email finds you well. My fridge only working at the bottom freezer and my upper section of the fridge is warm not cooling the fresh food. 266 Moriting section,1st may street ,Tembisa 1632 Hisense 347L MODEL NUMBER ;H450BIT-WD Regards Patience Manaka From: Jocelynn Manuel (Game) <***>
Sent: Saturday, March 9, 2024 11:36 AM
To: Manaka, Patience PP <***>
Subject: [Mass Discounters] Re: Game Response | | You don't often get email from ***. Learn why this is important | ##- Please type your reply above this line -##Your request (***) has been updated. To add additional comments, reply to this email
From: Manaka, Patience PP
Sent: Tuesday, March 12, 2024 3:27 PM
To: Jocelynn Manuel (Game) <***>
Subject: FW: [Mass Discounters] Re: Game Response Good day Hope this email finds you well. My fridge only working at the bottom freezer and my upper section of the fridge is warm not cooling the fresh food. 266 Moriting section,1st may street ,Tembisa 1632 Hisense 347L MODEL NUMBER ;H450BIT-WD Regards Patience Manaka From: Jocelynn Manuel (Game) <***>
Sent: Saturday, March 9, 2024 11:36 AM
To: Manaka, Patience PP <***>
Subject: [Mass Discounters] Re: Game Response | | You don't often get email from ***. Learn why this is important | ##- Please type your reply above this line -##Your request (***) has been updated. To add additional comments, reply to this email
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Patience M's update20 Mar 2024, 10:23
Reviewer Update
I received a call from Game festival Mall today advising me that they only received my request yesterday and they will get a technician to call me which i'm not happy with that. I first logged a call on the 09th of march sent my receipts & address and being doing follow ups with the call center until I decided to write to hello Peter then thats when my request was sent to game festival mall yesterday which means I'm going to third week with faulty fridge that is not working.PLEASE NOTE THAT I DON'T WANT TO WAIT ANY LONGER I WANT A NEW FRIDGE OR REFUND WILL BUY ANOTHER ONE AT A DIFFERENT I'M TIRED.I bought that fridge because i need it ..im so frustrated.COME AND FETCH YOUR FRIDGE I DON'T WANT IT.IM TIRED. see my first email that is sent on the 09th and bought the fridge on 24-02.
From: Manaka, Patience PP
Sent: Tuesday, March 12, 2024 3:27 PM
To: Jocelynn Manuel (Game) <***>
Subject: FW: [Mass Discounters] Re: Game Response Good day Hope this email finds you well. My fridge only working at the bottom freezer and my upper section of the fridge is warm not cooling the fresh food. 266 Moriting section,1st may street ,Tembisa 1632 Hisense 347L MODEL NUMBER ;H450BIT-WD Regards Patience Manaka From: Jocelynn Manuel (Game) <***>
Sent: Saturday, March 9, 2024 11:36 AM
To: Manaka, Patience PP <***>
Subject: [Mass Discounters] Re: Game Response | | You don't often get email from ***. Learn why this is important | ##- Please type your reply above this line -##Your request (***) has been updated. To add additional comments, reply to this email
From: Manaka, Patience PP
Sent: Tuesday, March 12, 2024 3:27 PM
To: Jocelynn Manuel (Game) <***>
Subject: FW: [Mass Discounters] Re: Game Response Good day Hope this email finds you well. My fridge only working at the bottom freezer and my upper section of the fridge is warm not cooling the fresh food. 266 Moriting section,1st may street ,Tembisa 1632 Hisense 347L MODEL NUMBER ;H450BIT-WD Regards Patience Manaka From: Jocelynn Manuel (Game) <***>
Sent: Saturday, March 9, 2024 11:36 AM
To: Manaka, Patience PP <***>
Subject: [Mass Discounters] Re: Game Response | | You don't often get email from ***. Learn why this is important | ##- Please type your reply above this line -##Your request (***) has been updated. To add additional comments, reply to this email
Game's replyOfficial
20 Mar 2024, 12:21Hi Patience, I'm so sorry for the delay you've experienced with the service call being logged and understand your vexation. Your query is being dealt with by our complaints team and the request for a refund has been noted.
Game's reply20 Mar 2024, 12:21
Official
Hi Patience, I'm so sorry for the delay you've experienced with the service call being logged and understand your vexation. Your query is being dealt with by our complaints team and the request for a refund has been noted.
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Patience M's updateReviewer Update
27 Mar 2024, 18:10The technician came to fix my fridge and advised the gas was leaking he managed to close the gap and guess what it is still not working..I have been doing follow ups everyday since i'm stuck with faulty fridge .As a consumer i feel that game has failed me and they are not even telling me if i will get a new fridge or refund. I'm so frustrated and i lost hope all i can say is i lost R6500 to game. I'm going to write to ombudsman as i can't deal with this stress anymoreand hopefully they will listen to me and take this further,i'm tired.
PM
Patience M's update27 Mar 2024, 18:10
Reviewer Update
The technician came to fix my fridge and advised the gas was leaking he managed to close the gap and guess what it is still not working..I have been doing follow ups everyday since i'm stuck with faulty fridge .As a consumer i feel that game has failed me and they are not even telling me if i will get a new fridge or refund. I'm so frustrated and i lost hope all i can say is i lost R6500 to game. I'm going to write to ombudsman as i can't deal with this stress anymoreand hopefully they will listen to me and take this further,i'm tired.
Game's replyOfficial
02 Apr 2024, 09:28Hi Patience, I've been advised your query was sorted.
Game's reply02 Apr 2024, 09:28
Official
Hi Patience, I've been advised your query was sorted.