1 reviews | Active since Apr 2012
Never purchase online from Game
Pre ordered the Samsung S24 Ultra on the 24th of January 2024 on the Game website. On the 6th of Feb 2024 I called in to cancel the order which is not yet delivered. They told me it will take 24-48 hours to cancel. It is now 48 hours and after following up they still have not cancelled my order never mind the refund which still needs to be processed. I have read other reviews regarding their online refunds and I should have listened to them before making this purchase. I dont understand what the hold up is as I have not even received the item so why cant the cancellation be processed immediately. They should learn from Takealot how to process cancellations and refunds. Will definitely never be buying from them online again.
Still reflects as active on the website.
Asked for a screenshot of the cancellation to be sent via email - still have not received this.
Still reflects as active on the website.
Asked for a screenshot of the cancellation to be sent via email - still have not received this.
received the notification for refund processed. appreciated.
hopefully we dont have to go via this route in the future if the relevant department does their job efficiently
received the notification for refund processed. appreciated.
hopefully we dont have to go via this route in the future if the relevant department does their job efficiently